Privacy
Policy

Resonance Partners is the trade name (DBA) of Resonance Partners Consulting (RPC), a San Diego-based venture innovation consultancy. Throughout this policy, “Resonance Partners,” “we,” “us,” and “our” refer to Resonance Partners Consulting (RPC) and its products and services, including Recovery Tracker.

Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number
• Inquiry details — the nature of your request and any messages you submit through our contact form
• Project information — details about your organization and project needs shared during consultations

We also collect standard web analytics data such as pages visited, browser type, and referring URL.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact requests
• Communicate with you about projects, partnerships, and services
• Send appointment reminders and project updates via email or SMS
• Improve our website and services

We will never use your information for purposes unrelated to the reason you provided it.

SMS/Text Messaging

When you provide your phone number on our website and check the box consenting to receive text messages, Resonance Partners may send you SMS messages related to your inquiry, project updates, scheduling, or appointment reminders.

Resonance Partners also operates Recovery Tracker, a healthcare product that sends SMS messages on behalf of Resonance Partners Consulting (RPC). Recovery Tracker uses text messaging to deliver recovery updates, appointment reminders, care team notifications, and patient engagement communications. The same SMS terms below apply to messages sent through Recovery Tracker.

By opting in to text messaging, you acknowledge and agree to the following:

• Consent is not required to purchase any goods or services
• Message frequency varies based on your engagement and project activity
• Message and data rates may apply depending on your mobile carrier and plan
• To opt out, reply STOP to any message. You will receive a confirmation and no further messages
• For help, reply HELP to any message or contact us at hello@resonancepartners.us
• Carriers are not liable for delayed or undelivered messages
• We do not share your phone number with third parties for marketing purposes

Supported carriers include all major U.S. carriers. Service may not be available in all areas.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share your information with the following categories of service providers who assist in our operations:

• Communications providers (e.g., Twilio) for delivering SMS messages and email
• Hosting and infrastructure providers for operating our website
• Analytics providers for understanding website usage

These providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

Data Retention

We retain your contact information and inquiry details for as long as necessary to fulfill the purpose for which it was collected, typically no longer than 24 months after your last interaction with us. You may request earlier deletion at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information from our systems
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by using the unsubscribe link in any email

To exercise any of these rights, contact us at hello@resonancepartners.us.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we take commercially reasonable steps to protect your data.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this privacy policy or our data practices:

Resonance Partners
1902 Wright Place, Suite 200
Carlsbad, CA 92008
hello@resonancepartners.us